Analytics Manager

Job Description Summary The Data and Analytics Operations Manager will be responsible for the day-to-day operations of the organization-wide data and analytics activities which are the core pieces of managing information flow within the company. The position will focus on ensuring that processes and procedures are in place and monitored to ensure the continuous availability of our data assets. The Data and Analytics Operations Manager serves as the focal point for managing the availability of the data systems and processes. This role will work closely with IT operations to ensure that change management procedures are followed, service levels are monitored, and appropriate knowledge base articles are available to support day to day operations. This position will work closely with the Enterprise Data Architect and the Data and Analytics Project team to ensure that architecture and projects are operationally ready. This position will also be required to serve as the on-call operations person on a regular schedule coordinate by IT Operations. This position will also manage a team of direct reports who will be part of the Data and Analytics Operations staff. Job Description Manage the Data and Analytics Operations process within Company and coordinating across Company Joint ventures as required. Identifying process improvement opportunities within the Data Operations processes Understand the business needs around data and analytics. Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning. Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements. Ensure data standards are followed. Support and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. Develop and implement quality controls and standards that drive adherence to quality standards, organizational expectations and requirements. Drive automation and RPA as a core capability in the analytics operational organization. Develop publish acceptance criteria for operational projects to transition from project to run organization support. Manage team members executing the operations functions to include career and succession planning, employee goal setting, performance management and talent management, training and development, salary planning, coaching and regular 11 meetings. Oversee teamsrsquo management of incidents and requests and ensure that support processes are followed and ensure stale incidents are prioritized, facilitated and SLArsquos are met Ensure configurations adhere to specifications Oversee release management scheduling with testerschange manager and ops Manage ProblemIncident lead ensure appropriate metrics on incidents are provided and leadership for SWAT calls for problems is adequately provided Oversee the creation and management of the service catalog Establish defined service levels create and maintain catalog for supported systems, etc. Expected Skills High level professional integrity and strong work ethics Proven experience in Managing Data Governance processes Demonstrated ability to manage adversity and challenging situations Ability to manage senior relationships across all the Business and Functional areas Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others Collaborative team leader instilling alignment to company goals, values and corporate culture among team members Highly developed skills in priority setting and alignment of project priorities Ability to break down complex problems and projects into manageable goals Ability to develop people, skills in coaching, mentoring, and teaching on the job Ability to identify and develop talent, including identifying right people for both technical and non-technical jobs Skilled at performance management, recognizing and rewarding performance Effectiveness in building trust across several functional teams Position Qualifications Bachelors in Computer Science, Management Information Systems, or relatable degree preferred. Equivalent work experience and certifications is acceptable. 5+ years of working experience in a major services organization, with large-scale data or project management and oversight experience. 5+ years of working experience of managing direct reports and leading a team. 5+ years of experience working with AWS services (S3, Kinesis, Lambda, Athena, Glue, EMR) 5+ years of Web Development experience with Python 3+ years of Business Intelligence applications like Domo, Qlik, Tableau or Power BI Experience with Machine Learning and Artificial Intelligence Experience with GitGitHub, branching, and other modern source code management methodologies Must have strong interpersonal skills and the ability to interact with different levels within the company Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection Knowledge of data related government regulatory requirements and emerging trends and issues Demonstrated consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design Knowledge of risk data architecture and technology solutions Internally and externally recognized subject matter expert that influence the way things are done Ability to travel occasionally (25)