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Assistant Manager: Customer Experience & Merchandising

Cost Plus World Market

This is a Full-time position in Bellevue, WA posted March 7, 2021.

In partnership with the Store Manager, provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high performance team through coaching, training and recognition.ESSENTIAL DUTIES & RESPONSIBILITIESCustomer Experience:• Address and quickly resolve customer issues and/or concerns with appropriate partnership• Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis• Validate and ensure execution of all omnichannel initiatives, inclusive of BOPUS, STS and AOS• Validate and ensure execution of all customer loyalty initiatives and activities, assess loyalty results and take appropriate action to drive those results• Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs• Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team• Recruit, interview and hire top talent that aligns with our company values• Ensure a consistent orientation and onboarding experience• Additional duties and responsibilities as assigned by and in the absence of Store ManagerMerchandising:• Deployment and management of company outreach initiatives, inclusive of designers, decorators and caterers• Utilize all company tools and training resources to educate the team on product knowledge and visual presentation skills; validate execution of visual certification routines• Manage Visual Publication Calendar* (*Stores Under 4.5M Annual Sales Volume only)• Assess and analyze business trends at the department level, utilizing all available reporting to problem solve sales results and take appropriate actionLEADERSHIP SKILLS / KNOWLEDGE• Strong business acumen, and the ability to analyze and use information to effectively and efficiently execute daily priorities• Sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business• Ability to lift up to 40lbs

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