Bristol Myers Squibb: Associate Director, Patient Operations – Apheresis (North America)

At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through science. In oncology, hematology, immunology and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. The Associate Director, Patient Operations Apheresis (North America) is accountable to manage onboarding and on-going performance of Apheresis Centers used for BMS Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies in their assigned region. The role will be responsible for hiring and managing the local and/or regionally based team that will perform the related duties for sites. This position will be responsible for teams activities in North America.Lead the North American Apheresis Network Operations Team responsible for onboarding and management of BMS s clinical and commercial cell collection network.Work closely with the BMS s Clinical and Commercial leadership to ensure cell collection site launch plans are developed and maintained to support clinical trials and commercial products in North America.Ensure team is adequately trained and performing site onboarding and management duties in accordance with BMS global procedures.Monitor onboarding status to ensure compliance with the launch plan and ensure risk mitigation plans are in place for sites where timelines are at risk. Report any issues to Patient Operations leadership and other stakeholders.Collaborate with Quality Assurance and Global Quality Compliance to ensure that the cell collection centers are compliant with all necessary regulations and company policies/procedures as applicable.Collaborate with other regional Apheresis and Quality heads (Japan and Europe) to ensure global procedures, training materials and electronic systems are adequate to support all areas. Ensure local work instructions are written and maintained as needed.Implement customer feedback program to support continuous improvement in region.Track and monitor defined global apheresis related KPI s for the region and ensure action plans are developed and implemented for areas where targets are not met.Ensure process or system changes are rolled out to regional collection center network within the required timelines.Ensure team is available to provide on-call support for the local Scheduling & Cell Logistics Team.Educate internal and external stakeholders on the apheresis processes and requirements. Qualifications and Experience:Bachelor s Degree or Masters in Life ScienceMinimum of 10 years experience in regulated environment either hospital or pharma/biotech with apheresis and cell therapy experience preferred If you want to challenge yourself, accelerate your career, and give new hope to patients, there s no better place than here with our Cell Therapy team. Full of incredible and dedicated team members, those working on CAR-T and other forms of Cell Therapy are transforming patients lives through science. From studying individualized cell lines to making brand new discoveries, this bold and personal discipline allows you to grow your career while making a lasting impact on the field of medicine. Join us today. BMSCART Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to …@bms.com. Visit careers.Bms.Com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Associated topics: administrative, administrative assistant, administrative staff, assist, document, front office, food, operations director, records management, support