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Capability Product Manager

Premera Blue Cross

This is a Full-time position in Mountlake Terrace, WA posted February 1, 2021.

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Capability Product Manager, you will be the bridge between our customer, our business and our development team with a focus on Healthcare Services efforts at Premera. You will be responsible for understanding our business strategies, challenges and/or customer problems and validating through research and data. Partnering across the business units and IT disciplines, you will independently develop and deliver a technology strategy designed to meet our business goals. You will set the objectives, expected outcomes and KPIs. You will be responsible for delivering the product roadmap for multiple products and/or capabilities and collaborating across channels and business areas to achieve the desired outcomes.

What you’ll do:

  • Independently own and drive the direction of the assigned products or capabilities, including establishing the vision and strategy for one or more products or capabilities in alignment with overall corporate strategy
  • Effectively communicate and advocate the product/capability strategy and vision, as well as goals and objectives for specific initiatives to all levels of the organization, including executive leadership
  • Create, drive and own the product/capability roadmap
  • Balance priorities of feature needs and roadmap, including negotiation and coordination among business stakeholders and technology teams
  • Develop business cases and rationale to validate roadmaps and strategies
  • Develop a deep understanding of the company’s end-to-end business processes and how they relate to technology
  • Manage the overall business requirements, process design documentation and deliverables, leveraging enterprise practices and tools, in alignment with industry best practices
  • Collaborate with peers and leaders across the enterprise to solicit needs and ensure outcomes align with enterprise priorities and goals
  • Define initiative success criteria and business metrics to measure results, including reporting results and making future recommendations based on those results
  • Evaluate and report progress against roadmap and defined outcomes to executive leadership, key business stakeholders and technology partners
  • Leverage deep knowledge of the challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively define solutions to those challenges; inform and evangelize a strong customer focus and customer experience that aligns decision making
  • Develop a strong collaborative working partnership with other product managers and technology teams to manage dependencies on cross-team initiatives
  • Partner with stakeholders to develop appropriate change management strategy and training materials to ensure successful uptake and adoption of new tools and processes
  • Maintain in-depth knowledge of competitive and best practices as well as technical analysis of strengths and weaknesses of the assigned products or capabilities; use knowledge of industry insights and industry best practices to inform ongoing product or capability development
  • May manage a cross-functional product team
  • Serve as mentor for lower level Product Managers and Product Owners
  • Advocate for and build maturity within the product management discipline

What you’ll bring:

  • Bachelor’s degree or four years’ work experience in a related field
  • Eight (8) years of professional work experience which includes
    • Knowledge of end-to-end product management lifecycle
    • Previous product management experience

In addition, preferred skills and experiences include:

  • Graduate degree
  • Exposure to Product Management (SAFe framework preferred)

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What we offer

  • Medical, vision and dental coverage
  • Life and disability insurance
  • Retirement programs (401K employer match and pension plan)
  • Wellness incentives, onsite services, a discount program and more
  • Tuition assistance for undergraduate and graduate degrees
  • Generous Paid Time Off to reenergize
  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

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