Case Manager

nn Job Summary nn nn This position is responsible for diverting families from the homeless housing arena, assessing families for homeless housing services and providing case management and referral services that assist residents in moving in a planned manner towards achieving personal independence.

nn nn Job Duties/Responsibilities nn nn To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

This job may include any of the responsibilities listed below: nn Divert families from entering the homeless arena by providing alternative services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness.

Conduct assessments for families who are seeking homeless housing services and implement HFCA/Diversion policies and procedures.

Maintain a caseload of Diversion clients.

For those case managers conducting intakes: perform an assessment of all referred families to determine their qualification for RRH.

Once a client is accepted into RRH work with the family to assess barriers to obtaining housing.

Assist clients in developing an individualized client-driven Housing Stability Plan (Case Plan) that will enable them to obtain and retain stable permanent housing.

(Unless this service is being provided by another referral agency.) Create a file for each family, documenting services received and progress toward goals.

Act as landlord liaison during housing search.

Coordinate with landlord during clients tenancy to assure that tenancy issues are addressed pro-actively.

Act as an advocate with other community agencies.

When applicable, ensure clients continue to meet grant requirements for financial assistance and provide your supervisor with Monthly Rental Subsidy requests by the 20 th of the month for the following months subsidy.

Turn in all required reporting by the monthly payroll deadline (grant billing timesheets) or by the end of the month (monthly reports, payment requests, training logs).

Provide referrals and information related to problem-solving, conflict resolution, parenting and interpersonal concern in order to assist clients in achieving personal goals.

Enter data into HMIS database at enrollment, exit and follow up, as required; provide monthly reports documenting activities for funding sources.

Coordinate with other SMS staff to develop and oversee activities that will benefit the entire SMS Housing Program.

Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect .

Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.

Perform as a team member to assure that productivity outcome measures are achieved.

Perform related functions necessary to support the mission and core values of Catholic Charities.

nn Job Qualifications To perform this job successfully, an individual must meet the minimum qualifications listed below.

These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

nn nn Education/Experience: to perform this job successfully, an individual must have: BA in social services field or equivalent experience.

Knowledge and/or experience in providing case management services; experience in direct client services.

Experience working with issues of homelessness, poverty and violence against women and children preferred.

nn nn Certificates/Licenses: To perform this job successfully, an individual must have a valid Drivers License and ability to drive for work use.

Successfully pass background check applicable to position.

nn nn Physical Abilities: To perform this job successfully, an individual must be able to: nn Regularly sit, stand, climb, walk, hear/listen, talk Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel Occasionally crawl Clearly see 20+ feet, with or without corrective lenses, ability to focus nn Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: nn Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

Attendance : ability to consistently arrive and be able to work as scheduled.

Computer/Technical Ability : working knowledge of: Word Processing software , Spreadsheet software , Internet software Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.

Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.

Awareness of and sensitivity to the service populations culture and socioeconomic characteristics.

Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

Language Ability : ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Skills: this job has no direct supervisory responsibilities.

nn Workplace Environmental Conditions nn nn While performing the essential duties/responsibilities of this job, the employee will be: nn Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.

Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.