Case Manager/Outreach

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Outreach/Case Management, Position Description

Shelton Youth Connection

Pay Range $17 to $20.00 P/T to F/T

Current Hours: Mondays to Thursdays 9:30 am to 5pm

Purpose: Pursuing, engaging, and identifying homeless and at-risk youth ages 12-24in order to establish rapport and build relationships with them with the intention of connecting them to Case Management services and programs within the Shelton Youth connection to end and prevent homelessness. This position will assist clients in attaining positive and stable housing situations which include but are not limited to; diversion strategies, housing programs, foster care placement, extended foster care, and social service coordination. Once client is engaged, as case manager, the person will provide individualized client support by helping each client develop an Individual Plan to address their barriers as well as health and wellbeing concerns. In addition to helping clients identify their strengths and natural supports.This position reportsto Shelton Youth Connection Program Manager.

Outreach Responsibilities:

? Perform outreach activities to include locating, engaging, and developing rapport with runaway and homeless youth and young adults targeting areas of youth concentration such as, but not limited to parks, transit centers, stores, food banks, etc. within Mason County.

? Maintain daily log of outreach activities when completing outreach, to include but not limited to young people identified, businesses, partnerships with systems.

? Provide information about Shelton Youth Connection to identified young people and direct them to other available services.

? Engage with youth and young people at Shelton Youth Connection Drop-In Center on assigned days.

? Build relationships with age appropriate schools. Establish a weekly lunch outreach and oversee the implementation of “The Connection Point” after-schoolwith volunteers.

? Establish and oversee “The Connection Point” activities within Shelton Youth Connection when unavailable at schools.

Case Manager Responsibilities:

? Conduct Coordinated Entry screenings to determine most appropriate client driven housing solution

? Conduct intake and individualized needs assessment to establish which program best fits the client’sneeds. If under Youth Homeless Demonstration Grant, work with client to develop Individualized Plan. Monitor and evaluate progression.If Building Change Grant hand off to the Critical Transition Coach.

? Coordinate and provide client supportive activities and services in collaboration with other program staff. Specific activities include but not limited to assisting clients with securing necessary documentation, resource referrals, legal support, and identifying appropriate stable housing solutions.

? Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.

? Transport clients to appropriate services and required meetings maintain accurate mileage log.

? Advocate on behalf of clients and support them to advocate for themselves.

? Complete and maintain records of participants’ activity/progress with case notes on Client Management within Teamsand complete HMIS entries. Ensure entries are accurate and timely.

? Prepare and submit reports to supervisor in a timely manner.

? Establish and maintain collaborative working relationships with homeless shelters and community resources.Attend community resource meetings, trainings, and workshops as required.

? other duties as assigned.

Qualifications

To carry out this job successfully, an individual must be able to engage each responsibility listed above satisfactorily. The qualifications listed below are reflective of the knowledge, skill, and ability required to perform this job.

General Qualifications

? 21 years of age and older and Washington Driver’s License and vehicle insurance required at time of hire

? Reliable vehicle

? Required to carry a cell phone during all work hours. Reimbursed according to company policy.

? Flexibility and adaptability with work schedule, which includes some evenings and weekends

? CPR / First Aid training is desirable but not required.

? Able to pass background check.

Education & Experience

? Experienced and demonstrated ability working with youth and communicating to youth culture

? Able to pass background check to volunteer in the public schools

? Professionalism to connect with schools and other public and community organizations

? BA in psychology or related field education (preferred) or Associate degree with two years’ experience working with at-risk and/or homeless youth and young adults OR;

? Any combination of education, experience, and measurable performance which demonstrates the capability to perform the duties of this position.

? Personal experience with and understanding of street culture and/or homelessness required.

? Experience in assessments and strong crisis intervention skills.

? Experience and/or knowledge of housing services as well as knowledge of rapid re-housing practices desirable

? Training in the following is desirable but not required: trauma informed care, LGBTQ cultural competency, racial equity and anti-racist institutions, domestic violence, commercial and sexual exploitation of children (CSEC), and vicarious trauma.

Qualities, Skills, and Abilities

? Passion for the mission and vision of the Shelton Youth Connection.

? Integrity to handle sensitive information in a confidential manner.

? Ability to interact with people from various social, cultural economic, and educational backgrounds.

? A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.

? Ability to communicate and set firm, clear boundaries with youth.

? Demonstrated ability to appropriately intervene and lead in crisis situations.

? Professionalism, punctuality, flexibility, and reliability are imperative.

? Strong problem-solving skills.

? High degree of emotional maturity and cultural competence, particularly as it relates to working with LGBTQ populations and at-risk youth and young adults.

? Ability to work as part of a team and adapt to changing needs, priorities, and timelines.

? Ability to organize and prioritize multiple tasks.

? Provision of services in an inclusive and non-judgmental manner.

? Strong problem-solving skills.

? Computer literacy required. Working knowledge of the Microsoft Teams, Microsoft Word, and Excel programs.

Physical Demands

The performance of this job will require spending significant time walking, driving, lifting, bending, stooping, and kneeling.

Competencies:

Accountability: Ability to operate with integrity and manage tasks and relationships in a manner that meets job requirements and program outcomes. Commitment to maintaining required reporting and tracking systems in timely, thorough and accurate manner.
Collaboration: Ability to participate as an active member of the staff team and develop strong relationships with partner organizations.
Communication: Strong written and oral communication skills, including openness to feedback, and ability to present information concisely and effectively, both verbally and in writing.
Flexibility: Ability to adapt to changing needs, priorities, and timelines. Willingness to accommodate a flexible schedule and to adjust schedule for evenings and weekends events.
Organization: A self-starting and energetic person with the ability to gracefully manage deadlines, priorities, and multiple projects and work independently. Requires time management skills, systems thinking and implementation and ability to set priorities.
Professional Development: ? A person who continuously seeks to expand skills and competencies and who holds a commitment to improving effectiveness by giving and receiving feedback about professional growth areas.
Self-care / Trauma Stewardship: A person who operates with a high degree of emotional maturity and implements practices of self-care while caring for others as to mitigate the impact of secondary trauma.
Social-Political Awareness: Holds a strong social, racial, gender, sexual orientation, and economic justice analysis and framework with demonstrated cultural responsiveness and is committed to recognizing and working on individual areas of privilege, oppression, and self-care.
How to Apply:

Email a cover letter, your resume, and three professional references to:

susan@sheltonfamilycenter.org In your cover letter, please address the following questions:

? Why do you believe homelessness exists, particularly for youth and young adults?

? If you are selected for this role, what would you bring to the role that few other candidates could br

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Updated 9/18/2020