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CSA Manager – AI?and Data Governance

Microsoft Corporation

This is a Full-time position in Redmond, WA posted March 12, 2021.

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  • Job number 984671
  • Date posted Feb 18, 2021
  • Travel 0-25 %
  • Profession Customer Success
  • Role type People Manager
  • Employment type Full-Time

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. 

Our mission is to empower every person and every organization on the planet to achieve more . This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

Responsibilities

We are looking for a talented individual to lead a team of deeply technical AI? and Data Governance Cloud Solution Architects (CSA) to drive growth of Azure Services for a set of Enterprise accounts across different industries in a given r egion. This is an exciting role that will help fuel Azure Customer success through innovation and ad option of data governance .

?Key responsibilities include:

  • Hire, on-board, develop, coach, mentor and evaluate CSA. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive
  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in WCB and subsidiary to drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration
  • Coach and enable your team to accelerate Azure projects to?production, including guidance on architectural design, technical recommendations, hands on development of POCs and MVPs, blocker escalations and technical resource orchestration
  • Ensure your team delivers high quality production deployments that are resilient and successful and creates re-usable IP / best practices that can be shared and replicated across regions
  • Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights

Qualifications

Experiences Required – Education, Key Experiences, Knowledge and Skills:

Professional

  • Experience . 10+ years of experience in technical sales, engineering or consultative delivery? required
  • Management .?10+ years of experience in people management? required
  • Change .?7+ years of experience driving change management or technical adoption? required
  • Collaboration .?Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers? required
  • Communication .?Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills? required

Technical

  • Proven ability to map the customer’s needs to technical solutions required
  • Strong technical understanding of Data and AI , specifically AI Enterprise cloud workloads? required
  • Ability to stay up to date on new/improved Azure AI and data governance scenarios and workloads? required
  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results? required
  • Demonstrated Technical leadership through prior technical coaching/leadership roles? required
  • Ability to act on Customer Escalation and n needs, Unblock the customer through orchestration of right resources at the right time?- required

Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field? preferred
  • Certification in one or more of the following technologies? preferred :?Data Science, Machine Learning, Artificial Intelligence , Data governance and Stewardship Professional (DGSP) or Data Management 

Experiences

  • Experience in managing geographically disperse teams across timezones desired.
  • Prior work experience in other software and/or services companies such as Amazon, VMware, Google, IBM, Oracle? desired

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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