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Customer Success Manager- CPG


This is a Contract position in Seattle, WA posted May 12, 2022.

Numerator is seeking a Customer Success Manager to serve as a trusted advisor to our tier 1 customers, ensuring they achieve success with Numerator’s Promotions Intel and Insights platforms, and maximize their return on investment
– leading to strong renewal rates and growth across our portfolio of products.

This individual is responsible for understanding customer business objectives, leading frequent discussions with senior executives across Sales, Marketing, Merchandising, Category Management, Brand, and Insights to confirm business value and discover new needs.

The Customer Success Manager will partner with and work cross functionally with other members of the organization including onboarding, education, support, operations, & product teams to ensure clients get the most from our game-changing insights and products.

In addition, they will work in partnership with Sales colleagues to help expand our customer footprint.

All individuals within customer success execute with excellence, and take ownership of their assigned territory and have a keen eye towards understanding and identifying impact.

Responsibilities Manage client relationships and client health after onboarding is complete to drive on-going realized value against measurable long-term strategic goals to ensure success Establish and execute against a Customer Success Plan that ensures value delivered for the customer over time and the adoption of contracted Numerator solutions across key user groups Be an advocate and advisor for all assigned clients by understanding their business deeply and helping them leverage Numerator’s solutions to help them grow through outreach, training, and overall ongoing connectivity with key stakeholders and user groups Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients Deliver on key success metrics including renewal rates, identifying realized business value via impact stories and customer use cases Bachelor’s Degree with 4-7 years relevant experience CPG, Consumer Electronics, Apparel, and/or Retail industry knowledge preferred Desired experience in Customer Success or related role with a focus on account planning and management Proven analytic skills: conceptualizing, analyzing, deriving insights from data, to then share back with clients Ability to think outside the box, developing creative solutions and ways to engage with users in new ways to drive adoption of our solutions Proficient with multi-tasking, prioritizing, and working with colleagues across a wide portfolio of accounts Skilled at developing relationships with clients to become a trusted and value-added business partner and advisor Able to easily walk clients through an entire process, step by step, and create a story to increase understanding of the data Excellent oral and written communication skills Strong presentation skills, particularly with customers or prospects present Travel required If this sounds like something you would like to be part of, we’d love for you to apply Don’t worry if you think that you don’t meet all the qualifications here.

The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces.

In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

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