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Japanese Bilingual Branch Manager

Advantage Resourcing

This is a Full-time position in Seattle, WA posted March 18, 2021.

n Position: Japanese Bilingual Branch Manager  n nWork Location: SeaTac area, WAn n n nSummaryn nThis position is responsible for managing and directing all aspects of the branch functions, including Freight Forwarding, Import & Export, Brokerage, Warehousing and Distribution, Logistics.n nOversees daily operations ensuing positive revenue generation, high customer service standards, employee development, and continued excellence in productivity and profitability. n nDirect supervisory responsibilities for the branch include training employees, planning, assigning and directing work in accordance with the organization’s policies and applicable laws.n n n n n nEssential Duties and Responsibilities Include But Not Are Limited To:n n
•           Manages the all day-to-day work activities for the Freight Forwarding, Import & Export, Brokerage, Warehouse and Distribution operations including customer service, booking, documentation, rate quotation, compliance, customs brokerage, notification, delivery and warehouse coordination.n n
•           Demonstrates industry expertise and experience to lead the branch to achieve revenue and profitability targets, increase market share and improve customer satisfaction within a geographic business market while adhering to company and legal policies and procedures.n n
•           Maintain high service standards and operational excellence throughout the branch from the aspects of customer service, warehousing, logistics services, cash management, and other related functions.n n
•           Responsible for branch P&L, budgets, and all other financial activities and reports.

Forecasts, prepares and monitors the budgeting process.n n
•           Develops and presents to Top Management matters requiring Corporate approval.n n
•           Maintain existing client satisfaction by excelling the service level while demonstrate leadership skills to drive the branch to obtain new business.n n
•           Understand, address and resolve issues that arise in day-to-day operations. n n
•           Ensure branch is compliant, profitable, and operating efficiently.n n
•           Oversee all services and procedures; recommend improvements as necessary.

Investigates and resolves customer complaints.n n
•           Guide and motivate staff; promote culture of teamwork and exemplary customer service.n n
•           Delegates and advises departmental staff regarding the company’s corporate philosophy and business practices.

Motivates, develops and mentors departmental staff for improved performance.n n
•           Personnel management including recruiting, training, performance evaluation, disciplinary actions, investigation, training, workers compensation, and separation from employment with consultation from senior management or human resources, as needed. n n
•           Monitors the warehouse area layout and other storage space to maximize efficiency and productivity while considering turnover, size, weight, and other related factors of product stored in the warehouse.n n
•           Generates, reviews, and maintains logs, files, and reports to monitor warehouse performance and ensure compliance with regulatory agencies, customers, vendors, and senior management. 
•            Determines work procedures to expedite workflow, efficiencies, accuracy, and manage discrepancies with inventory and recordkeeping.n n
•           Negotiate with vendors, carriers and contractors to optimize best combination of service and rates as well as develop relationships.n n
•           Adapt to the effects of market, trade, customer and competitive activities.n n
•           Reports all information and business decisions to upper management and provide updates as requested.  Responds in a timely manner to management requests for information and support.n n
•           Performs other duties as assigned by management.n n n n n nQualifications:n n
•           Fully bilingual (English/Japanese) proficiencyn n
•           Prior work experience and knowledge of the transportation/freight forwarding/logistics industryn n
•           Prior managerial and industry operations experience required n n
•           Possess work authorization in the U.S.

– no visa sponsorship offered by employern n
•           Apply related laws, rules and regulations, such as TSA, US Census, CBP, C-TPAT, NIT Compliance, IATA, etc. n n
•           BA/BS degree and ten  years’ experience within the logistics / transportation industryn n
•           Must be able to travel occasionally and drive a car/vehicle.  Must possess a valid driver’s license and appropriate insurance coverage.n n n n nnAbout Advantage Resourcingnn nn Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process.

If you require a reasonable accommodation, contact us.

Advantage Resourcing is an E-Verify employer.

This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.nn nn All employees are directed to familiarize themselves with this policy and to act in accordance with it.

All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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