Manager Environmental Services

Job Description Environmental Services The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions.

Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Manager, Environmental Services JOB OVERVIEW: Responsible for the ongoing, effective operation of environmental services and for the ongoing assessment and improvement of all services provided by the department.

DEPARTMENT: Environmental Services WORK HOURS: As required to fulfill responsibilities REPORTS TO: Director, Environmental Services PREREQUISITES: * Bachelor’s Degree, required.

An additional four years of relevant and applicable experience may substitute degree requirement.

* Minimum two years of work experience in a hospital, hotel, or long-term care facility as a lead or manager over “housekeeping” personnel, required.

* Successful completion of a Housekeeping Training Course (T-CHEST, T-CSCT, other), preferred.

* CHESP certification, preferred.

QUALIFICATIONS: * Ability to manage staff effectively so medical center is consistently cleaned in conformance with established procedures and standards.

* Ability to apply cleaning methods and techniques throughout the medical center: surgical areas, patient care (inpatient) units, clinics, and specialty areas: MRI, pharmacy, etc.

* Ability to train staff in safe and correct cleaning procedures.

* Previous experience safely operating floor care equipment.

* Knowledge and use of equipment needed in emergencies such as floods, disaster or fires.

* Interest in improving departmental procedures to increase their efficiency and effectiveness.

* This position requires flexibility to orient and work at all medical center locations and any shift.

* Computer/PC experience.

* Basic analytical skills.

* Excellent customer service.

* Ability to read, write and follow verbal and written instructions.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic Job Description for Manager PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Manager * Essential Responsibilities and Competencies: Manage Daily Activities: * Oversees all aspects of cleaning for assigned area(s) to the satisfaction of the customer * Completes assignments in an organized and punctual manner; ensures all areas of responsibility have staff coverage * Provides oversight to dispatch staff to ensure cleaning occurs in a timely manner * Monitors daily progress and steps in to address activities that are delayed or otherwise running behind * Provides activity reports to assigned manager * Addresses and resolves problems in a timely manner * Knowledgeable of, and ensures compliance to, all regulatory agency requirements Manage Staff: * Creates employee monthly work schedules and adjusts as required * Processes employee timecards per the medical center’s payroll calendar * Monitors attendance and punctuality of subordinates * Ensures that staff adheres to policies covering non-productive time (e.g.

sick, vacation and bereavement leave) * Ensures that staff complies with the medical center dress code * Holds daily staff huddles to share information * Inspects and documents work performed by staff on a daily basis * Documents incidences, and recommends informal and formal employee discipline * Completes staff performance evaluations and annual competency assessments Act as Department Liaison: * Conducts weekly rounds of patient and public areas * Listens candidly to the ideas and opinions of others * Demonstrates tact and diplomacy * Addresses and resolves customer complaints * Communicates effectively with other Environmental Services managers and area leadership (e.g.

unit charge nurses) Improve Department Performance: * Models best practices and behaviors meant to inspire colleagues to employ similar practices and behaviors and enhance their professional growth * Assesses personal and departmental performance metrics, creates a monthly action plan, and delivers on that plan for improvement * Participates in, and potentially leads, Environmental Services process improvements initiatives * Informs their manager or director of actual or potential problems * Meets established financial objectives Service Excellence: * Demonstrates service excellence by following medical center customer service standards and expectations for communication and behavior.

These standards and expectations convey specific behavior associated with the medical center’s values and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter.

These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET®, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.

Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach customer service standards.

* Exhibits tact and professionalism in difficult situations * Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Revised: 3/21 Grade: NC28 FLSA: E CC: 8460 Job Qualifications: PREREQUISITES: * Bachelor’s Degree, required.

An additional four years of relevant and applicable experience may substitute degree requirement.

* Minimum two years of work experience in a hospital, hotel, or long-term care facility as a lead or manager over “housekeeping” personnel, required.

* Successful completion of a Housekeeping Training Course (T-CHEST, T-CSCT, other), preferred.

* CHESP certification, preferred.

QUALIFICATIONS: * Ability to manage staff effectively so medical center is consistently cleaned in conformance with established procedures and standards.

* Ability to apply cleaning methods and techniques throughout the medical center: surgical areas, patient care (inpatient) units, clinics, and specialty areas: MRI, pharmacy, etc.

* Ability to train staff in safe and correct cleaning procedures.

* Previous experience safely operating floor care equipment.

* Knowledge and use of equipment needed in emergencies such as floods, disaster or fires.

* Interest in improving departmental procedures to increase their efficiency and effectiveness.

* This position requires flexibility to orient and work at all medical center locations and any shift.

* Computer/PC experience.

* Basic analytical skills.

* Excellent customer service.

* Ability to read, write and follow verbal and written instructions.