Manager Operations Technical Services

Manager Operations Technical ServicesPortland, OR; Seattle, WA; Boise, ID; Burlington, WA; Tacoma, WA; Lewiston, ID; Salt Lake City, UT; Telecommute if residing in WA, OR, UT, or ID.The Manager, Operations Technical Services is responsible for executing and implementing the strategic plans and vision for the Operations Technical Services functions at Cambia.

This position brings leadership in envisioning, planning and executing on the Operations division data and reporting needs.

Oversees the development of reports, dashboards, extracts, data marts, small applications, and testing processes to support Operational activities; works across various business owners and IT areas to craft solutions to meet the division’s data and information needs; manages a team of business/data analysts, and programmer analysts to deliver operational solutions and actionable business intelligence.Responsibilities* Handles all management level responsibilities for staff, including performance reviews, employee development, hiring, firing, coaching, counseling, and retention.* Establishes goals and performance objectives that align with the goals of the Cambia Operations.

Monitors, measures, and reports results.

Holds direct reports accountable for achieving the goals and meeting performance objectives.* Oversees and communicates clear and consistent strategies to OTST employees, in all forms of communication (print, verbal, face
– to
– face).

Facilitates key leadership meetings as needed.* Provides team leadership and creativity in the planning and implementation of the Operations technical services strategy and assembles teams, assigns individual responsibilities, identifies appropriate resources and provide guidance and direction to project team members.* Plans and organizes workload for staff assignments.

Monitors progress, coordinates changes in priorities, and schedules to assure work is completed in an efficient and timely manner.* Works with business teams to consolidate, streamline, and automate existing ad-hoc data analysis resources.* Work with Operations stakeholders to identify the information needs and develop reporting and data solutions.

Ensure solution compliance with all applicable data privacy regulations and policies.

Responsible for data services including data architecture, data transformation, data stewardship, and end-user self-service.* Lead the development of data controls for various data feeds and ETL processes to ensure the integrity and quality of the data.* Collaborates with other leaders and across departments to resolve issues.

Manage support relationships between Cambia Operations teams, Operations BI, and vendors.

Ensures support is delivered in a service related manner to all customers.* Keeps familiar with the latest developments in medical management programs, cost containment strategies, medical technology, and market conditions as they relate to healthcare.* Applies knowledge of how various departments within the organization work together to make the company run effectively.* Work with business stakeholders to identify the information needs and develop reporting solutions* Craft solution and roadmap for Operations Technical Services solutions to provide seamless access to information from various reporting, BI and data discovery tools* Expected deliverables can include, but are not limited to, requirement analysis, system analysis, system design, data models, program design, source code development, test case development, testing and documentation.* Organizes and motivates teams in multiple locations across Cambia to deliver high-quality, high-availability services.Minimum Requirements* A deep understanding of system architecture preferred.