Program Manager – Product Management Operations

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!NGINX empowers creators of the new digital world.Life at here is never dull. NGINX, Inc. started as the company behind the popular open source project, and we continue to build products that innovators around the world choose for high performance and efficiency. Companies like Comcast, Dell Technologies, and Equinix rely on NGINX to reduce costs, improve resiliency, and speed innovation.Now a part of F5, our combined solution bridges the gap between NetOps and DevOps, with multi-cloud application services spanning from code to customer. Moving forward together, we will continue to identify industry trends and disruptions; innovate for future customer needs; and build application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.But our success isn’t driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and it’s producing excellent results-not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.At F5, our employees are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value and embrace diversity, are inclusive and are committed to a global mindset.If what you’ve read so far reminds you of yourself, keep reading and send us your resume because we are currently searching for an excellent Program Manager for Product Management Operations located in our Seattle or San Francisco office.Primary ResponsibilitiesProduct Operations is responsible for bringing operational strategy and process to both monetized and non-monetized product launches and ensuring that new features and products are ready for scaled release. The role will be the lead and Subject Matter Expert of the F5/NGINX product lifecycle management (PLM) framework and use this knowledge to train new PM’s. This includes internal alignment with the sales and support enablement teams. Product operations will advocate for the team goals while balancing the needs of their cross-functional partners in product marketing, product management, technology services, legal and operational teams. This role will supply the data and analysis needed to make key product investment decisions, as well as review the quarterly performance of each product line.Communication and Collaboration* Bridge communication gaps between product/strategic teams to ensure company alignment* Advocate for the team’s efforts and communicate regularly to keep necessary partners informed* Document and build internal resources for cross-functional groups about ongoing products to enable transparency and collaboration* Communication and status reporting for extended partners/execs* Proactively create alliances across F5 cross-functional teams to further collaboration and promote NGINX products and goalsProduct Lifecycle Management* Advise on end-to-end product rollout plan and project-manage implementation* Facilitating PLM planning and execution events as requested or needed* Leading and coaching the organization in its PLM planning and execution adoption* Planning PLM planning and execution implementations within the organization* Helping employees and partners understand and enact PLM planning and offer development* Causing change that increases the productivity of the PM within the PLM process,* Working with other E-NPI Program Managers to increase the effectiveness of the application of PLM planning and execution in the organization* Communication and status reporting for extended partners and executivesProduct Operations and Analysis* Use data to provide insights to product development team pre and post launch of new features* Develop and maintain, reports and dashboards in Salesforce.com* Use Tableau to pull data and report to PM team* Work with other groups that are procuring market insights and present to PM* “Deep-dive” data projects as needed to glean information about product buying personas, time to close, churn rate etc.* Explain to PM team what the data means and why it is important* Answer “Ad-Hoc” information requests from cross-functional groupsKnowledge, skills, and abilities:* A deep sense of ownership and responsibility about everything that you work on. You are comfortable running a process end-to-end with a high degree of autonomy* Proven program and project management skills, as well as experience running cross-functional efforts* Strong team orientation with the ability to listen, organize, and champion key initiatives and projects.* Flexible, self-motivated, a standout teammate, and able to work independently and lead others on projects* Excellent communication skills with a demonstrated history of clean, concise written and verbal updates* Willing to travel up to 20% of the time to be present in both San Francisco and Seattle officesQualifications:* Typically requires a minimum of 5 years related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.* 3+ years of direct or related experience in program management* Experience working with a geo-dispersed teamThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.