Product Manager, Technical (Contact Center Technologies)

The Contact Center Technologies team is the call routing design force behind T-Mobile’s best-in-class call center, retail, and enterprise environments.

We are a fast-paced, Agile-guided, hard-working and fun-loving team focused on creating and delivering innovative solutions, such as T-Mobile’s customer-obsessed Team of Experts solution.As a CCT TPM you will own strong relationships with our business partners and CCT design engineers, form a deep understanding of the customer experience, and join the team in defining solutions to reduce customer pain points.

You will be adept in balancing technical knowledge and business acumen and will possess mature leadership, communication, and negotiation skills.ResponsibilitiesProduct ManagementAssists in creating, managing, and communicating CCT’s product vision, strategy, and roadmapServes as a CCT product evangelist and subject matter expert; answers incoming questions about the product and its capabilitiesPartners with business stakeholders to clearly understand business needs and how they translate to CCT technical requirementsWorks with business stakeholders to identify and articulate initiative scope, risks/ benefits, value to T-MobileManages product backlog: ensures technical requirements via user stories can be easily understood and implemented by developer engineers; manages and supports work flow through development life cycleFacilitates and participates in product demosLeads product backlog refinement sessions partnering with key business and technical resourcesFollows trends, competitors, emerging technologies in product space; provides strategic product insightUses strong customer focus and comprehension of customer experience to help define creative solutions and influence decision makingRelationship and People ManagementWorks collaboratively across roles, teams, and organizations; bridges gaps and encourages win-win solutionsUnderstands audience; effectively and efficiently adjusts communication style with technical and non-technical audiences and leadership levelsDelivers successfully in fast paced environment while keeping level headUses collaboration, influence, and negotiation to align value proposition for business and IT stakeholdersQualifications5+ years of relevant Product Management, Product Owner, Business Analyst, or System Analyst experience; Telecom and/or contact center experience preferredWell-developed analytical skills with demonstrated ability to identify, analyze, and apply logic to address situationsStrong verbal and written communication skills; ability to communicate concisely and clearly for audiences of varying technical and leadership levelsFamiliarity with Agile framework, Product Owner responsibilities, and Agile tools; ability to write well defined User StoriesMinimum QualificationsBachelor’s degree in Computer Science or a related field OR equivalent experienceCompany ProfileT-Mobile U.S.

Inc.

(NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all.

T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.

Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint.

For more information please visit:EOE StatementEqual Employment OpportunityWe take equal opportunity seriously-by choice.T-Mobile USA, Inc.

is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.BrandT-MobileEOE StatementWe Take Equal Opportunity Seriously
– By ChoiceT-Mobile USA, Inc.

is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.

Furthermore, such discrimination or harassment may violate federal, state, or local law.