Senior Manager, Global Security Operations (GSO) Technologies

Senior Manager, Global Security Operations (GSO) Technologies

Location:  Remote – United States

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business.  We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a Senior Manager on our Global Security Operations (GSO) team located remotely in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As the Senior Manager, you will manage all GSO technical service-related operations as well as drive the corporate and physical security, enterprise resilience and investigations (GSO) technology strategy.  This includes selection, design, installation, service and maintenance of all GSO systems, applications and devices. You will lead a team that provides support through three primary functions:  Business Enablement; Architecture and Engineering; and Service Delivery and Support. You will provide advice and research on emerging GSO technology solutions that enhance Dell Technologies’ existing GSO systems, infrastructure and investments.

The primary focus is to lead a team to evaluate and test new technologies, promote innovation, and research and development of new GSO systems that will add value to the business and implement our digital transformation strategy.

You will:

• Oversee the work of program management, engineering, embedded Dell Digital (IT) or Value Added Resellers (VARs) installation/service and maintenance staff to ensure that all activities are completed on time, within budget, and to Dell Technologies (DT), industry and manufacturer requirements
• Provide effective oversight of a 24/7 system daily operations, including services and support ticket triage and management (trouble ticket and incident management) and the build out and enhancement of the GSO Knowledgebase; review and make recommendations for technical GSO upgrade designs based on Risks Threats and Vulnerabilities planning, as well as GSO and technical security policies
• Provide subject matter expertise in the GSO technology and tools required to effectively diagnose and resolve internal customer issues, including configuring and troubleshooting issues
• Liaison with the SRO Operations and Fusion Center (Fusion Center), Regional Security leaders, Security & Resiliency Office, and similar stakeholders (i.e. Facilities, Dell Digital/IT) to identify requirements, monitor technology performance and develop solutions to improve technology effectiveness
• Provide research services and advise on developments in commercial, state-of-the-art, GSO technology through briefings and education materials

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 7+ years’ experience with technical working knowledge of GSO system design
• 3+ years’ experience in writing design specifications and standards or technical manuals and procedures or developing and delivering training programs
• Experience managing a technical team, yet with a business-minded approach
• Broad knowledge of security standards of physical security technologies on a global scale
• Demonstrated ability to utilize new technologies and drive for fully integrated solutions

Desired Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Business Administration, or a related field, with 12+ years relevant experience; or demonstrated equivalent experience
• Demonstrated experience in integrated GSO systems design, installation, and management, as well as equipment lifecycle planning. 5+ years leading a team at a technical support call center.
• Solid understanding of networking protocols and IP addressing
• Comprehensive knowledge of database management underlying integrated systems
• Experience with Autodesk AutoCAD and/or Revit

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there.  We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.  Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

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