User Research Scheduling Coordinator

User Research Scheduling Coordinator
Bellevue, WA

Job Description A user research coordinator carries out qualitative and quantitative study protocol that are designed by a user research specialist.

These studies are designed to deeply understand the user experience of our in-development products.

A coordinator also contributes to projects that empower specialists to translate these data into actionable findings that product teams use to improve the product.

A coordinator contacts potential participants via phone or email, screens them based on defined criteria, and schedules them for a study if they meet the pre-defined profile.

Primary responsibility:
Confidently demonstrates the ability to implement study session design, as provided by a User Research Specialist or User Research Associate, to ensure optimal quality and efficiency of data collection throughout qualitative and quantitative research activity supported.

Confidently demonstrates expertise of Research Operations tools and processes required to conduct designated research activity.

Responsible for responding to pre-study participant questions, and pre-study follow-up to encourage attendance and minimize no shows.

Supports User Researcher Specialists, User Research Associates, or other Research Operations team members with administrative responsibilities related to research activity, as directed by the Lead User Research Coordinator.

Contributes to non-testing research activity tasks, such as, but not limited to: Miscellaneous research projects Miscellaneous business operations projects Data coding Gratuity fulfillment Confidentiality documentation processing Lab and facilities maintenance Tools and tech development testing Gameplay

Qualifications:
General knowledge of, and working experience with, human observational research, experimental design, and questionnaire research.

Resilient personality; Must look for opportunities to adjust through applied feedback, must be able to shift focuses quickly.

Must possess outstanding customer service, excellent communication skills including phone, email and electronic media communication.

Must be extremely detail-oriented Must have excellent interpersonal skills.

This person will be working in a true team environment.

Experience working consistently in collaboration with others is ideal.

A BA/BS in Psychology (cognitive, experimental, or social), HCI/HFE, Business, or experience in Human Factors, User Research or project management is preferred, but not required General knowledge of popular computer and video games and game culture are required.

Must be a ‘gamer’–likes to play games either on the PC and/or current gaming consoles.

Able to work a flexible schedule including evenings and weekends as needed.

Able to handle ambiguity and can effectively cope with change.

Interested in moving into a PM role