Virginia Mason: Program Manager – Center Of Excellence

Job Number: 211505 Department: Orthopedics Outpatient Hours: 0730-1700Virginia Mason is seeking a Program Manager for our Centers of Excellence (COE). The Centers of Excellence (COE) Program Manager provides subject matter expertise for ensuring contractual compliance with Virginia Mason Franciscan Health’s value-based COE program. This position is responsible for the quality, efficiency and effectiveness of VMFH’s COE program, including meeting the patient experience needs of the COE patient population. The incumbent is accountable for the development, implementation and monitoring of the COE patient experience in accordance with contractual obligations, as well as VMFH’s organizational patient experience and growth goals. The program manager will support the day to date functioning of the COE program, acting at the patient’s primary point of contact to help coordinate their overall experience while at the VMFH campus. This position works in partnership with providers, patients, caregiver, and stakeholders within the COE client and VMFH leadership to support the delivery of services.With numerous awards and distinctions, including our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason has transformed health care through our innovations in patient safety and our ability to provide patients in our community with easier access to our high-quality care. Consisting of a 336-bed hospital in Seattle, WA, and an extensive network of primary and specialty care clinics throughout the Puget Sound region, joining Virginia Mason is an exceptional opportunity to partner with nationally recognized physicians and peers, and an organization recognized as the benchmark for health care. *Qualifications:** Bachelor’s degree and three (3) years of experience in a role/function in a healthcare setting, with direct patient contact.* At least two (2) years of experience managing projects and/or people in an integrated delivery system, validating the knowledge and understanding of the full care continuum for patients of this population.* Strong written and verbal communication skills, including the ability to communicate effectively with a wide range of audiences, including patients, physicians, care teams, administrative leaders, and provide excellent customer service, and represent VMFH well in the local and national communities.* Excellent organizational skills, with the ability to prioritize, think strategically, and manage multiple tasks and deadlines at once in a fast-paced environment.* Experience with multi-cultural, varied socioeconomic patient population* Comfortable working in a dynamic role and open to the evaluation of responsibilities.* Strong computer, data entry and typing skills and ability to work between multiple technology platforms. Ability to learn and utilize new technology as it evolves with the program.* Proficient in Microsoft applications include Word, Excel, Teams (virtual), ad Outlook.* Knowledge of Medical TerminologyPreferred:* Experience in lean methodology to help support process improvement within the program.Virginia Mason offers much more than competitive compensation and benefits. With continuing education opportunities and the added potential of relocation assistance, you will find our commitment to your well-being is both rewarding and refreshing. There is also the lifestyle benefit that comes with finding yourself in the heart of the Pacific Northwest. Surrounded by the vibrancy and sophistication of one of the country’s most livable cities, finding the perfect urban or outdoor pursuit will instinctively and pleasurably become second nature. We are an equal opportunity/affirmative action employer.